Frequently Asked Questions

Retrieving Your Purchases

How do I obtain my purchased items?
How do I obtain my purchased neopoints?
How do I obtain my purchased unconverted neopets?
How do I obtain my avatar lend purchases?

Common Purchase Issues

What do I do if my purchased account is not activated?
What do I do if my purchased account has an invalid password or birthday?
What do I do if my purchased account is asking for an email address?

Miscellaneous Questions

How do I write a NeopointSale review?
What do I do with my instant delivery accounts?
Do you do custom item orders?
What to do if my payment status says "Processing"?
Can I sell neopoints to you?



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