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I've been playing Neopets for (6+) years and I have always...
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:: Frequently Asked Questions
Frequently Asked Questions
Retrieving Your Purchases
How do I obtain my purchased items?
How do I obtain my purchased neopoints?
How do I obtain my purchased unconverted neopets?
How do I obtain my avatar lend purchases?
Common Purchase Issues
What do I do if my purchased account is not activated?
What do I do if my purchased account has an invalid password or birthday?
What do I do if my purchased account is asking for an email address?
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What do I do with my instant delivery accounts?
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What to do if my payment status says "Processing"?
Can I sell neopoints to you?
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